MedTreks Policies

COVID-19

With the increase in rapid testing and COVID-19 vaccination campaigns, we cannot be more excited to gather people safely in beautiful regions of the world to explore, learn and help give-back. At MedTreks we are working diligently to make this next year of travel as safe and comfortable as possible, knowing that some risk factors are simple out of our control. Here are a few ways that we are working to mitigate risks:

Monitoring & Keeping Informed: We understand that in these unprecedented times, things can change quickly. Our MedTreks team is constantly monitoring the global news and recommendations from the public health and local authorities.

Participant Screening & Testing: The COVID climate and technologies are changing rapidly. We will make sure to use a combination of all existing, appropriate technologies (testing, screening and/or vaccination) prior to departure of your itinerary.

Physical Distancing & Mask Use: Participants will be required to wear masks anytime they are inside a vehicle or building, and whenever they are within 6 feet of someone else. Guides, faculty and staff will also follow these same guidelines in addition to any time they are preparing or serving food. MedTreks will have surgical masks available for participants.

Hand Sanitation: Hand sanitizer will be available at all food and beverage stations. Guests are also encouraged to wash their hands generously throughout the day and carry their own personal, small-sized hand-sanitizer for use throughout the trip and in between activities.

Facility & Equipment Cleanliness: Our team has been careful to select the facilities and venues that are dedicated to high standards of cleanliness. Every piece of equipment (bikes, automobiles, rafts, paddles, yoga mats) will be disinfected after every use. Communal use of equipment will be kept to a minimum. All surfaces will be cleaned regularly.

Food and Beverage Service: The operation of food service will comply with established cleaning and hygiene protocols. All staff will have food-handlers certifications. Most meals will be served buffet style by the guide or wait staff, wearing gloves and masks. Individual meals will be served to you by our guides/wait staff. In general we encourage our groups to spread out and physically distance during meals, unless you are coming on the trip with your own COVID friendly pod (family or friends who have agreed to buddy up during travel).

Destination Specifics: MedTreks has been working with all of our outfitters and local hosts to ensure that they are following similar guidelines. We feel luck to partner with some of the best guiding services and resort/hotel facilities in the local areas of our MedTreks destinations. Upon signing up for a trip, each participant will receive a separate COVID-19 safety plan specific to their trip and destination. We will have one of our MedTreks guides available 24/hrs a day during your trip who will be available for any concerns or questions.

Thank you for your patients as we continue to navigate this unprecedented time. We are so excited to be able to explore the world again, as safe, comfortable and responsible as possible.

 

Payments & Cancellation Policy

Cancellations

Bellow you will find details on cancellation and trip deposits. If you have to cancel a trip for personal reasons (if MedTreks does not cancel the trip), then payments are non-refundable.

Travel Restrictions

If there is a travel restriction placed by the country of your MedTreks destination and MedTreks is not able to run a trip to this location, we will refund 100% of your trip funds.

Deposits:

Because of the limited space on most of our trips, trip deposits are non-refundable. However, deposits can be transferred to another trip if they are transferred within 30 days of booking.

Final Payments: 

Final payments are due 90 days before trip departure. Participants can sign up for a payment plan upon booking.

 

Travel Insurance

TRAVEL INSURANCE

Please note: We require everyone provide proof of travel protection with emergency medical coverage of at least $15,000 and medical evacuation/repatriation coverage of at least $100,000 to participate in this trip. You may purchase this coverage from the provider of your choice.

Why is travel insurance so important? In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected. For more information on the available plans contact Travelex Insurance 800-228-9792 and reference location number 37-0152.

For Travelex insurance policies please VISIT HERE

Please refer to your policy for a complete list of plan exclusions and limitations. The purchase of this product is not required in order to purchase any other travel product or service. Your travel retailer might not be licensed to sell travel insurance and will only be able to provide general information about the product. An unlicensed travel retailer may not answer questions about the terms and conditions of the insurance offered AND may not evaluate the adequacy of your existing insurance coverage. The products being offered provide insurance coverage that only applies during your covered trip. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer or insurance agent or broker. The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. If you have questions about coverage available under our plans, please review the policy or contact us. Travelex Insurance Services Inc. 810 N. 96 th St., Suite 300, Omaha, NE 68114. Toll Free 800.228.9792. Email: customersolutions@travelexinsurance.com. Any inquiry regarding claims may be directed to claims@bhtp.com, P.O. Box 2986 Clinton, IA 52733; 855.487.1745. Inquirers regarding new, existing or denied claims and any other claims questions may also be directed to this address. Consumers in California may also contact: California Department of Insurance Hotline 800.927.4357 or 213.897.8921. Travelex Insurance Services, Inc. CA Agency License #0D10209. Consumers in Maryland may contact: Maryland Insurance Administration 800.492.6116 or 410.468.2340. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company. To view a sample of your state-filed policy, call 800.228.9792 or visit travelexinsurance.com/BHPlans.aspx. U96